Shipping / Returns

  • Livestock orders are only shipped Monday – Wednesday. Please specify your preferred day to receive livestock orders (Tuesday – Thursday only) but we cannot guarantee. Livestock is shipped in insulated packaging with 48hr heat packs when appropriate.
  • Fish, plants & invertebrates are shipped via Royal Mail first class. Bulk / heavy orders via courier.
  • Priority Shipping options: These options offer the fastest delivery available, usually overnight services (i.e. RM Special Delivery). These are the shortest transit time, but do not alter the day deliveries are dispatched.
  • Postage for all products is done on a flat rate system.
  • Multiple items in the same order will be sent together at no extra cost where practical.
  • Returns / refunds will be processed according with the Consumer Rights Act 2015, and distance selling regulations. In summary;
    • Please notify us within 14 days you wish to return an item
    • Item must be returned within 14 days of your notification
    • Item must be returned in original condition
    • Postage costs cannot be refunded

Obviously this returns policy does not help you with live plants or animals that may perish and cannot be returned in the original condition – so in addition to this, we offer the following

  • Plants – please send photos of damaged plants for assessment on the day of receipt.
  • Livestock – please send photos of dead livestock in unopened bag on the day of receipt.

After review a credit (excluding shipping) will be offered to legitimate claims. We are not able to offer cash value refunds in these cases.